Privacy Policy

Last updated: [Insert date]

[Merchdesigns.co.uk] (“we”, ) are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect personal data when you use our website or do business with us.

This policy applies to business customers, suppliers, and visitors to our website.

1. Who We Are

Company name: [Merch Designs]
Registered address: [The Bull Pen Workshop Coverack Helston TR12 6SF]
Email: [m.barrow@icloud.com]
Website: [merchdesigns.co.uk]

For the purposes of data protection law, we are the Data Controller.

2. Information We Collect

We collect and process the following types of information:

a) Business & Contact Information

Name

Job title

Company name

Business email address

Business phone number

Billing and delivery addresses

b) Account & Transaction Information

Login details

Order history

Payment confirmation (we do not store full card details)

VAT numbers and company registration details (if applicable)

c) Technical Information

IP address

Browser type and version

Device information

Pages visited and time spent on our website

d) Communications

Emails, enquiries, or messages you send us

Customer support correspondence

3. How We Use Your Information

We use your information to:

Create and manage business accounts

Process and fulfil orders

Manage payments and invoicing

Communicate about orders, services, or support requests

Comply with legal and accounting obligations

Improve our website and services

Send marketing communications (where permitted)

4. Legal Basis for Processing

We process your data under the following legal bases:

Contractual necessity – to fulfil orders and provide services

Legitimate interests – for business operations and customer relationships

Legal obligation – accounting, tax, and regulatory compliance

Consent – for marketing communications (where required)

5. Marketing Communications

We may send business-related marketing emails if:

You are an existing business customer, or

You have opted in to receive marketing communications

You can opt out at any time by:

Clicking “unsubscribe” in our emails

Contacting us at [m.barrow@icloud.com]

6. Sharing Your Information

We only share your data where necessary, including with:

Payment processors

Delivery and logistics providers

IT and hosting service providers

Professional advisers (accountants, legal advisers)

Regulatory or legal authorities (if required by law)

All third parties are required to protect your data and use it only for specified purposes.

7. International Data Transfers

If we transfer data outside the UK or EEA, we ensure appropriate safeguards are in place, such as:

Adequacy decisions

Standard Contractual Clauses (SCCs)

8. Data Security

We implement appropriate technical and organisational measures to protect your personal data, including:

Secure servers

Encrypted connections (SSL)

Restricted access to personal information

9. Data Retention

We retain personal data only for as long as necessary:

To fulfil business purposes

To comply with legal and accounting requirements

When data is no longer required, it is securely deleted or anonymised.

10. Your Data Protection Rights

Under data protection law, you have the right to:

Access your personal data

Request correction of inaccurate data

Request deletion of your data

Object to processing

Restrict processing

Request data portability

Withdraw consent at any time

To exercise your rights, contact us at: [email address]

11. Cookies

Our website uses cookies to improve functionality and user experience.
For more details, please see our Cookie Policy.

12. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices and encourage you to read their privacy policies.

13. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

14. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact:

Email: [email address]
Company: [Your Company Name]

If you’d like, I can:

Tailor this to UK-only, EU, or international sales

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